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Terms and Conditions

You must be aged 18 or over to make a purchase on this website.

Delivery Information

We will contact you to arrange a suitable delivery time/day for your fireworks once your payment has been completed.
All fireworks must be signed for by the purchaser or other designated individual aged 18+ residing at the purchasers address. It is illegal for anyone under the age of 18 to possess fireworks in public.
We reserve the right to request Photo ID (in the form of a driving licence or passport)
If our delivery attempt fails due to no one being present at the address, or old enough to sign for the fireworks then we will charge a re-delivery fee of £20 for each additional attempted delivery. We are unable to leave fireworks unattended for obvious reasons.

Click and Collect Information

You will be notified when your Click and Collect order is ready to be collected from our firework shop. If you’ve opted to pay via cash/credit/debit card on collection then you must collect within 3 days of placing your order online. Failure to do so will result in the order being cancelled and products being returned to available stock.
If you’ve paid via Paypal we request you pick up your order within 3 days of notification that it’s ready as we’re very limited on available space. If you’re unable to collect within 3 days please let us know so we can cater for you accordingly.
Note: Please bring a copy of your email receipt (or show us on your phone) for verification purposes.

Order cancellation

Where applicable the company complies with the Consumer Protection (Distance Selling) Regulations 2000, in that it offers a seven day cancellation period from the date of receipt of the goods by the customer. In the event of cancellation the customer must notify Pyro Headz Fireworks in writing to the address on this order form. Fireworks are hazardous goods and as such can only be returned to us by a specialised carrier. Upon receipt of written confirmation of cancellation Pyro Headz Fireworks will notify the customer of how and when the goods are to be collected. In the event of cancellation a charge will levied to the customer for collection and will be retained from any refund given, as will the cost of delivery.
 Faulty goods
  1. All faulty goods should be notified to Pyro Headz Fireworks immediately using your contact form www.pyroheadzfireworks.co.uk
  2. Liability for faulty goods will not be accepted where products have not been used in accordance with the instructions and/or where 1st Galaxy Fireworks Ltd deems that the product has not been used correctly or the product has not been used for the purpose for which it was meant.
  3. Liability will not be accepted by Pyro Headz Fireworks on sure  circumstances are adverse weather conditions, Acts of God, fire, floods, strikes, Government action or regulations, delays by suppliers, accidents, shortage of materials, labour or manufacturing facilities.
  4. Pyro Headz Fireworks undertakes to replace or refund the product where the goods have been deemed to be faulty, i.e. manufacturing defect or damage caused prior to delivery.
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