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Overview

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@pyroheadzfireworks.co.uk with details of the product and the defect. You can send the item you consider defective to:

122a Wellington Rd North, Hounslow, TW4 7AA, United Kingdom.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Shipping returns

To return your product, you should mail your product to: 122a Wellington Rd North, Hounslow, TW4 7AA, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@pyroheadzfireworks.co.uk for questions related to refunds and returns.

 

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